Frequently Asked Questions
Can I sign up online?
Absolutely! Choose the locations you'd like to join from the menu options above. Then, use our GymMaster app to schedule an appointment to collect your access key and complete your induction.
Do you offer a free trial?
Yes, we provide a free trial session during staffed hours, limited to one session per person.
Do you have any group training?
Yes, we do! Group training is included with all our memberships. Non-members are welcome, $20 per session. Simply book via the GymMaster app.
How do I download the GymMaster app?
Booking sessions and classes is now easier than ever!
Download the GymMaster app to:
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View available classes in real-time
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Book sessions and classes
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Manage your bookings
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Update your personal information
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Receive reminders and promotions
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Get it from the Google Play Store for Android or the iOS App Store for Apple
What do I need to bring when I visit the club?
Please scan your access key when you enter the gym, even if the door is open. Remember to bring a drink bottle and a towel—no towel, no training! Appropriate footwear is also required.
How old do I need to be to join Thrive 24-7?
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Can I bring a friend?
You can bring a friend for free on Tag Along Tuesdays! This offer is available during staffed hours, and your friend must check in at reception. You can also bring them to group training sessions, but booking is essential.
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On all other days, you can bring a friend during staffed hours for $10 per visit.
How do I cancel my membership?
To cancel a flexi membership, email support@thrive247.com.au with your name and cancellation request. We’ll send you a questionnaire to complete, after which your cancellation can be processed and your notice period will begin.
For 12-month commitment memberships, the same process applies at the end of the term.
I have billing errors or I need to change my account. How do I fix this?
Just log in to your account using the GymMaster app. From there, you can catch up on any missed payments and update your bank account details.
Do you have multisite access?
As a Thrive 247 member, you'll enjoy 24/7 access to both the Armstrong Creek and Newcomb locations, including group training sessions at either gym.
Do you offer casual visits?
Yes, we do! Casual visits are $15. Just make sure to come during staffed hours.